Mandatory fields for ticket closure | Voters

Mandatory fields for ticket closure

complete

Stuart Ward

Created by Kanchana Venkataramanan

Akhilesh Subramanian

marked this post as

complete

It is now possible to specify fields that are mandatory for ticket creation and closure under Settings -> Manage Fields.

Bradley Amm

Any updates on this. Seems like a easy one to do

Akhilesh Subramanian

Bradley Amm: Yes, we are almost there. This is expected to be available this week. Thank you!

Akhilesh Subramanian

Merged in a post:

Required fields for custom forms

Tom Carre-Riddell

Require fields to be filled out by requesters when submitting a request with custom forms.

May 22, 2022

Akhilesh Subramanian

Merged in a post:

Closing a ticket prompts for questions before closure

Stuart Murray

Questions like, check time spent on ticket forcing techs to ensure the correct time has been spent on a ticket.

April 27, 2022

Akhilesh Subramanian

marked this post as

in progress

Akhilesh Subramanian

marked this post as

planned

Sebastian Soares

Yes, some fields should be able to be set as "Required" so when tickets are closed needed info will always be available.