What’s SuperNew:
Introducing instant invoicing:
Technicians can now swiftly create invoices straight from tickets or projects, skipping the audit queue. Easily bill unbilled labor and one-off break fixes immediately, making it perfect for quick, non-contract tasks.
Enhanced security with 2FA:
Now, you can enable Two-Factor Authentication (2FA) for your requesters, adding an extra layer of security to their account.
Brand New Dashboard:
Easily access all your billing and invoicing default reports in one place with our "Billing Summary Report", to give you better insights into your business cash flow.
Things we’ve improved:
- Now you can effortlessly manage bulk invoice generation by selecting your preferred invoice date and due date. Take control of your invoicing process like never before.
- Easily sort and access the information you need with our new advanced filters for the audit and billing queue.
- Enhanced ticketing metrics: When a ticket is resolved directly without any prior response, the first response time will be considered the same as the resolution time. This enhancement ensures accurate tracking of support interactions, even for swiftly resolved tickets.
- Manage invoices with greater flexibility and accuracy. Did you miss sending an invoice last week? No problem — you can now adjust the date to reflect when it was intended with our new invoice date editing feature.
- When creating ticket templates in policy management, now you can easily designate asset name placeholders and enhance your workflow in SuperOps.ai
On today’s episode of Bugbusters:
We’ve caught and squashed some pesky bugs in the platform to give you a smoother, glitch-free experience using SuperOps.ai.
We have more exciting feature announcements coming your way! Please stay tuned.
Do you have a feature request? Drop it here, and we’d love to take a look.