We’ve also polished some rough edges in the product to make your SuperOps.ai experience utterly seamless.

As always, feel free to leave your feature requests, feedback, and suggestions here. We’d love to hear from you!

We’ve simplified the process of associating unknown tickets with clients. If you need to create a new client, we’ve got you covered; create it on the same page and associate the ticket with them right away.

We’ve improved the flexibility to send invoices in bulk. Select items from the billing queue, and click the Generate Invoice button to add them to an invoice with a click.

We’ve introduced a new attribute to your widgets to help you evaluate how well your technicians are managing their time. Add the worklog attribute to your widgets to dissect time spent on worklogs just the way you want.

[Mobile]

We’ve squashed a bunch of bugs and gotten rid of a few glitches to ensure that you have a buttery smooth experience using our platform.

We’ve also polished some rough edges in the product to make your SuperOps.ai experience utterly seamless.

As always, feel free to leave your feature requests, feedback, and suggestions here. We’d love to hear from you!

Information about the ticket and client is important, as is the requester's information. That’s why we’ve introduced a Requester Details page in SuperOps, where you can see all the tickets and assets associated with this requester along with the client they represent.

You can now edit group-based policies without continually switching between the asset page and the policy page. Quickly manage and change group-based policies by clicking the "Manage Policies" button on the Policies tab, right from the asset page.

If you’re looking for a sign(ature), then this is it—the business emails you send to your clients will now include your email signature.

You can now experience a secure, no-time-out session by enabling biometrics for your mobile app.

Do you find it tedious to have to enter your password each time you need to log in? With the help of our auto-fill password options, we've made it simpler for you. Now, you may easily log in to the SuperOps mobile app using your credentials from other password managers.

You can now see your device's Bitlocker status and the recovery key from the asset page.

When opening, resolving, and closing tickets, it is now possible to include mandatory fields.

We’ve squashed some pesky bugs and cleaned up a few glitches on the platform to give you a smoother, bug-free experience.

(Want to try it out for yourself? Install the mobile app here → iOS | Android)

We’re constantly squashing bugs and improving our user experience with more tiny but impactful refinements. Watch this space for more such updates.

In the meantime, if you have any feature requests or suggestions, please drop them here. We would love to take a look!

2. We’ve added requester custom fields to CSV imports. This way, the unique information from your custom fields is also added to your requesters.

3. : If you’re handling sensitive client data, you’ll absolutely need security. Now, create secure custom fields to encrypt and secure sensitive information.

4. : We’ve introduced a modern search bar that makes finding that one item you need across the module a breeze.

5. You can now see a list of all the IT documents associated with an asset to give you important context on the go.

6. [] With only two clicks, you can now get a list of all requesters from the client page.

2. In the alert list view page, we've also introduced a column where you can now see the exact time that an alert was resolved.

3. Additionally, we’ve added a Log name column in the Event log page for every asset.

We’ve squashed some pesky bugs an d cleaned up a few glitches on the platform to give you a smoother, bug-free experience.

We are also continuously improving our user experience with more refinements. Watch this space for more such updates.

We’ve worked on a search bar that’s easy and makes searching for items between modules as simple as possible.

We’ve added the on-premise version of QuickBooks to our arsenal of integrations! We’ve made it super easy to manage your bookkeeping and bring your clients, items, and taxes into SuperOps.ai.

You can now connect your own mail server with SuperOps.ai to have a personalized interaction with your clients.

This is a big one! You can now have conversations with external stakeholders from SuperOps.ai itself. All your business interactions can be organized in a single thread with side conversations.

You can now split taxes for invoices and quotes at an item level.

You have more control over the invoices you send to clients by choosing to show or hide your company’s info in invoice templates.

: You can now view split-up disk details for assets for mac devices too!

: Help your customers help themselves by sharing troubleshooting guides as IT documents with your clients. All they need to do is log in to their client portal and use the IT documents to fix small issues on their own.

: You don’t have to refresh the entire page to get up-to-date information. We’ve added a tab refresh icon to quickly reload the tab you’re on.

You can now access a variety of ticket actions on the go, like changing the technician, requester, client, or status, or even resolving and closing a ticket right from the ticket list view. All you need to do is press and hold the ticket for a couple of seconds, and choose the action you want to perform. Similarly, you can also run a script or reboot the asset from the asset list view.

Want to deliver a white-labeled experience to your customers? You can do that by customizing the SuperOps agent’s name and icon from the settings page itself.

You no longer have to map your QuickBooks/Xero invoice ID with SuperOps.ai’s invoice ID. You can now use the same invoice ID on both tools.

You can now choose which name and email signature you want to send along with your email responses to clients in individual mailboxes!

Who doesn’t like having options? That’s why we’ve included more attachment file type options for you to choose from: Finding it difficult to add different types of files to attachments? Don’t worry, we’ve made it easier for you. You can now add any type of file, be it a photo or a PDF, from your device as an attachment to your tickets.

[: If you’re on the move and don’t feel like typing out a note, then we have good news. Just record your message as a voice note in the notes tab of the ticket.

Looking at providing documentation for a specific client? Now, it’s as simple as clicking a button on the client’s details page.

You can now enable Wake on LAN patch configuration for your assets in Policy management.

: You can now configure a window of time, during which the patch will be installed in your client’s windows assets.

Introducing SuperOps.ai’s in-built quote management capabilities to help you unlock more business opportunities with your clients and ensure a predictable cash flow for your business.

With SuperOps.ai’s quoting module, you can:

Create, revise and send quotes to clients with ease

Manage approvals within the platform

Track back and see how a quote’s evolved at every step with version history

Make meaningful decisions with quote conversations threaded across each version of the quote

Convert quotes into ready-to-send invoices with a single click

Wake your client’s assets with a single click and ensure that critical patch deployments are a success every time.

We’ve been building a lot of new things, and we’re building fast. All this while ensuring the features are tested and retested to address any anomalies then and there. Hope your SuperOps.ai experience is improving each day and you’re as excited as us to know what’s to come!

Watch this space to know what we are up to.

Want to connect? Here’s where you go!