Changelog

Follow up on the latest improvements and updates.

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Hello,
We have a great news!
Our community now has an exciting view. Be sure to check out! Link to the community. Hoping to see you there!
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What’s SuperNew!With Splashtop Work From Home, client admins and requesters can remotely access their devices using a secure infrastructure and advanced security features. This ensures a seamless remote experience that keeps productivity intact. Learn how to set up this integration here. Our platform can now parse incoming emails (alerts) from other RMMs, cybersecurity applications, etc., and automatically fill in ticket details. By automating ticket creation with email parsing, you can automate a big chunk of manual labor. This feature automatically associates tickets with their respective clients and requesters, and also works with various default ticket fields. Additionally, it supports different data types, such as short text, checkboxes, and drop-downs. If you're interested in learning how to use this feature, read our solution article here.Users can now associate tasks, edit them, change runbooks, and assign approvers all within the ticket details screen in their mobile app. This makes it easier for users to manage their tickets from their mobile devices and allows them to take action on tickets more quickly, which can help improve the resolution time.
Things we’ve improved:# On today’s episode of BugBusters:
We’ve been building a lot of new things, and we’re building fast. All this while ensuring the features are tested and retested to address any anomalies then and there. Hope your SuperOps.ai experience is improving each day and you’re as excited as us to know what’s to come!
Watch this space to know what we are up to.
Want to connect? Here’s where you go!
What’s SuperNew:
Introducing instant invoicing:
Technicians can now swiftly create invoices straight from tickets or projects, skipping the audit queue. Easily bill unbilled labor and one-off break fixes immediately, making it perfect for quick, non-contract tasks.
Enhanced security with 2FA:
Now, you can enable Two-Factor Authentication (2FA) for your requesters, adding an extra layer of security to their account.
Brand New Dashboard:
Easily access all your billing and invoicing default reports in one place with our "Billing Summary Report", to give you better insights into your business cash flow.
Things we’ve improved:
On today’s episode of Bugbusters:
We’ve caught and squashed some pesky bugs in the platform to give you a smoother, glitch-free experience using SuperOps.ai.
We have more exciting feature announcements coming your way! Please stay tuned.
Do you have a feature request? Drop it here, and we’d love to take a look.
What’s SuperNew:
Splashtop for mobile:
You can now start remote sessions with SuperOps.ai’s mobile app and resolve issues on the go, wherever you are.
Things we’ve improved:
On today’s episode of BugBusters:
We’ve caught and squashed some pesky bugs in the platform to give you a smoother, glitch-free experience using SuperOps.ai.
We have more exciting feature announcements coming your way! Please stay tuned.
Do you have a feature request? Drop it here and we’d love to take a look.
What’s SuperNew:
*
[Mobile]
Things we’ve improved:
On today’s episode of BugBusters:
*
We’ve polished some rough edges in the product to make your SuperOps.ai experience utterly seamless.
We have more exciting feature announcements coming your way! Please stay tuned.
Do you have a feature request? Drop it here and we’d love to take a look.
What’s New:
Payment methods and payment terms:
Enhance payment options and schedules to suit your preferences with SuperOps.ai’s Payment methods feature. This gives you and your clients greater control over payment options.
Asset activity report:
Monitor all asset activities with the new asset activity report. Get detailed and insightful reports on asset events, including file explorer activities, alert creation, patch installation, script execution, and more.
Things we’ve improved:
Editing billing dates for service items:
With SuperOps.ai, you can now modify any service item's billing date at your convenience, allowing you to have complete control over your invoicing process.
On today’s episode of Bugbusters
We’ve polished some rough edges and squashed a few pesky bugs to make your experience smoother and bug-free.
What’s SuperNew:
1. Kanban view for tasks:
Get an overview of your tasks in visual glory and ensure that work steadily moves forward.
2. Asset activity for file explorer and registry editor:
Keeping an eye on asset activity is now a little easier. With the latest update, you’ll be able to see activity updates from the registry editor and the file explorer within the asset.
3. Asset Reboot Status:
Now, you’ll know if an asset needs a reboot to ensure that your client’s asset network is fully compliant.
4. Asset migration from Onboarding:
Bringing your assets in from another RMM into SuperOps.ai is just a few steps away with the latest addition to our onboarding.
On today’s episode of Bugbusters:
We’ve polished some rough edges and squashed a few pesky bugs to make your experience smoother and bug-free.
May 31 - Get comfortable managing assets
What’s SuperNew!
Quick wins:
On today’s episode of BugBusters:
We’ve also polished some rough edges in the product to make your SuperOps.ai experience utterly seamless.
As always, feel free to leave your feature requests, feedback, and suggestions here. We’d love to hear from you!
What’s SuperNew
We’ve simplified the process of associating unknown tickets with clients. If you need to create a new client, we’ve got you covered; create it on the same page and associate the ticket with them right away.
We’ve improved the flexibility to send invoices in bulk. Select items from the billing queue, and click the Generate Invoice button to add them to an invoice with a click.
We’ve introduced a new attribute to your widgets to help you evaluate how well your technicians are managing their time. Add the worklog attribute to your widgets to dissect time spent on worklogs just the way you want.
Things we’ve improved
[Mobile]
On today’s episode of BugBusters:
We’ve squashed a bunch of bugs and gotten rid of a few glitches to ensure that you have a buttery smooth experience using our platform.
3rd May 2023 – More reports and integrations to the arsenal
What’s SuperNew:
1. Patch Summary Report
Things we’ve improved:
On today’s episode of Bugbusters:
We’ve also polished some rough edges in the product to make your SuperOps.ai experience utterly seamless.
As always, feel free to leave your feature requests, feedback, and suggestions here. We’d love to hear from you!
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