What’s SuperNew!
- Splashtop Work From Home: Let your clients work from the comfort of their own homes without sacrificing productivity.
With Splashtop Work From Home, client admins and requesters can remotely access their devices using a secure infrastructure and advanced security features. This ensures a seamless remote experience that keeps productivity intact. Learn how to set up this integration here. 
- Email parsing for automated ticket creation
Our platform can now parse incoming emails (alerts) from other RMMs, cybersecurity applications, etc., and automatically fill in ticket details. By automating ticket creation with email parsing, you can automate a big chunk of manual labor. This feature automatically associates tickets with their respective clients and requesters, and also works with various default ticket fields. Additionally, it supports different data types, such as short text, checkboxes, and drop-downs. If you're interested in learning how to use this feature, read our solution article here.
- [Mobile]Make ticket management easier
Users can now associate tasks, edit them, change runbooks, and assign approvers all within the ticket details screen in their mobile app. This makes it easier for users to manage their tickets from their mobile devices and allows them to take action on tickets more quickly, which can help improve the resolution time. 
Things we’ve improved:
- Improved License Management:Make it easier for administrators to manage who has access to licenses at the time of purchase.
On today’s episode of BugBusters:
We’ve been building a lot of new things, and we’re building fast. All this while ensuring the features are tested and retested to address any anomalies then and there. Hope your SuperOps.ai experience is improving each day and you’re as excited as us to know what’s to come!
Watch this space to know what we are up to.
Want to connect? Here’s where you go!