Full and In-depth Office 365 Integration, per tenant/customer
I know this is a big ask, and wont be easy to implement (or quick), but it's becoming increasingly complex to manage many different Office 365 tenants. I have seen requests to include CSP billing, etc which is great but what I think we ultimately need is an RMM which fully assists with Office 365/Azure tenant management. Step 1 on the list would be management of Alerts, issues, security problems, etc. Regardless of anything else, I think this is of paramount concern. We shouldn't have a client calling us to tell us that they are locked out of their Office 365 account, only to discover malicious behavior from a strange location has locked them out. We should have a ticket on this, so we can research and resolve proactively (that is what we are supposed to be doing, right??) Alerts for mailboxes that are nearly full, compliance /data-leakage/PHI issues, etc. Now, step 2 would of course be managing all of those policies, and being able to create groups and policies (similar to Group Policy haha) that would allow us to apply and change these setting or rules for many clients all at once. When new security options come out, or changes to security needs occur in Office 365, we want to be able to update the "default", or some sub-policy of the default, and have it apply to all of the tenants below. Conversely, if these policies change we need options to handle: Alert, Alert & Fix/Remediate, Alert & ignore (probably with some kind of escalation/approval). Like I said, I know this is asking a lot, and I know there are some third party vendors which already do the mass policy management/changes... but the primary ask for sure, is management of alerting for each tenant, so we can take actions on issues well before they become a problem.
Create a ticket from a quote
When client have accepted a quote i would love the ability to create a support ticket from that quote. Client say yes for new WIFI and 4 Laptops. When i create a ticket from that quote i get all information automatic to a ticket and also if open a quote i can see what ticket that quato is connect to.
Assigning multiple technicians to a single ticket
Sometimes 2 technicians can work on the same ticket.
Able to clone quotes
Able to clone quotes so that the user doesn't have to recreate it when generating one for a client everytime.
Display ReadMe when running a script
Then running a script on a endpoint. i would like the ReadME to display under script settings. Under When to run and Veriable option
Ticket Number on Merge
Include the ticket number on the Merge screen so we know which one to make the parent when the tickets have the same subject.
Move Cursor to Search Field
When using CMD+K or CTRL+K. It would be nice if we did not have to lift our hands off the keyboard for anything until our search is completed. Ideally I'd like to be able to CMD+K then start searching anything. The way things are now, I have to first select a tab to search a specific area. When I first oppen CMD+K menu the search field is highlighted and I could start typing right away, but when I select a tab the cursor does not focus on the search field when switching tabs. So, I end up doing this CMD+K back to mouse click Assets click seach field back to keyboard then finishing my search query.
Multiple Monitors in Splashtop
Unlock splashtop so we can see all the screens connected to a computer at once. I think in some countries they only use one screen, but here pretty much everyone is using 2 screens or more which makes it difficult to use splashtop.